Terms and Conditions

Effective Date: September 20, 2025

Business Name: elevAray

Domain: https://elevaray.com

App Domain: https://app.elevaray.com

1. Acceptance of Terms

These Terms and Conditions (“Agreement”) are a legally binding contract between you (“User,” “you,” or “your”) and elevAray (“Company,” “we,” “our,” or “us”). By accessing, browsing, or using our website, applications, or services (“Services”), you agree to be bound by this Agreement. If you do not agree, you must stop using the Services immediately.

2. Eligibility

By using the Services, you represent and warrant that:

• You are at least 18 years old.

• You reside in Canada, the United States, Mexico, or the United Kingdom.

• You are not a competitor of elevAray and will not use the Services for any purpose that competes with our business.

3. Changes to This Agreement

We reserve the right to modify these Terms from time to time. Updates will be posted with the “Effective Date” at the top of this page. Your continued use of the Services after any modifications constitutes your acceptance of the updated Terms.

4. Account Registration & Responsibilities

To access certain Services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information.

• Keep your login credentials secure and confidential.

• Be responsible for all activities under your account.

• Notify us immediately of any unauthorized access or security breach.

We may suspend or terminate accounts that violate these Terms.

5. Use of Services

You agree not to use the Services to:

• Violate any applicable laws, regulations, or contractual obligations.

• Send spam, unsolicited messages, or unauthorized promotions.

• Impersonate another person or misrepresent your affiliation.

• Exploit or harm minors.

• Upload or distribute viruses, malicious code, or disruptive software.

• Interfere with the functionality or security of the Services.

6. SMS & A2P Compliance

By providing your mobile phone number and opting in, you consent to receive SMS or MMS messages from elevAray related to appointments, account notifications, and promotional content.

To comply with A2P 10DLC requirements:

• No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

• Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.

• Message frequency may vary. Standard message and data rates may apply.

• You can opt out at any time by replying STOP.

7. Purchasing & Payments

When you purchase Services through our website:

- You must provide accurate billing and payment information.

- Payments are processed by secure third-party providers.

- All prices are shown in Canadian or U.S. dollars unless stated otherwise.

- You agree to pay all applicable fees, taxes, and charges at the time of purchase.

8. Subscriptions & Renewals

If you purchase a subscription:

- Your subscription will begin on the date payment is received.

- Subscriptions renew automatically unless you cancel before the renewal date.

- You may cancel at any time by contacting [email protected]. Cancellations will take effect at the end of the current billing cycle.

9. Refunds

Refunds are governed by our Refund Policy (https://elevaray.com/refund-policy). Please review that document for full details.

10. Intellectual Property

All content, trademarks, logos, software, and materials available through the Services are the property of elevAray or our licensors. You may not copy, modify, distribute, sell, or create derivative works without our prior written permission.

11. Disclaimer of Warranties

The Services are provided “as-is” and “as-available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

To the fullest extent permitted by law, elevAray shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits, business interruption, or loss of data, even if advised of the possibility.

13. Indemnification

You agree to indemnify and hold harmless elevAray, its affiliates, employees, and partners from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

14. Governing Law & Jurisdiction

These Terms shall be governed by the laws of Ontario, Canada, without regard to conflict-of-law principles. Any disputes will be resolved in the courts of Ontario.

15. Contact Information

If you have any questions about these Terms, please contact us:

elevAray

Email: [email protected]

Phone: +1-819-962-7065

Website: https://elevaray.com