Privacy Policy

Effective Date: September 20, 2025

Business Name: elevAray

Domain: https://elevaray.com

App Domain: https://app.elevaray.com

1. Introduction

elevAray ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, applications, and services (the "Services").

By accessing or using the Services, you agree to this Privacy Policy. If you disagree, please discontinue using the Services.

2. Information We Collect

We may collect the following types of information:

• Personal Information You Provide:

  • Name, email address, phone number, billing/shipping address, payment information

  • Account registration details

  • Information submitted via forms, surveys, contests, testimonials, or communications with us.

• Automatically Collected Data:

  • IP address, browser type, operating system, and referring URL.

  • Log data such as access times, pages viewed, and clickstream data

  • Cookies and similar technologies (see our Cookie Policy: https://elevaray.com/cookie-policy)

• Third-Party Data:

  • If you connect to our Services through third-party tools (e.g., payment processors, analytics providers), we may receive information from those services in accordance with their policies.

3. Use of Information

We use the collected information to:

• Provide, maintain, and improve our Services

• Process transactions and deliver products/services

• Send transactional emails (order confirmations, account notifications, appointment reminders)

• Send marketing and promotional messages (if you consent)

• Respond to customer service requests

• Protect against fraud, unauthorized use, and violations of our Terms

4. SMS & A2P Compliance

To comply with A2P 10DLC requirements:

• No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

• Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.

• Information sharing with subcontractors (e.g., for customer support) is permitted but restricted to the original purpose.

• You may opt out of SMS communications at any time by replying STOP.

5. Disclosure of Information

We will not rent, sell, or share your personal information except as described here:

• Service Providers: We may share data with trusted vendors that perform services on our behalf (payment processing, hosting, analytics, customer support).

• Legal Requirements: We may disclose information if required by law, regulation, subpoena, or government request.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze traffic, and deliver personalized content and ads. You can manage or disable cookies in your browser settings. For more details, see our Cookie Policy: https://elevaray.com/cookie-policy.

7. Security

We use appropriate technical and organizational measures (such as encryption and secure servers) to protect your information. However, no transmission over the Internet or method of electronic storage is 100% secure. You use the Services at your own risk.

8. Your Rights

Depending on your location (Canada, US, Mexico, Europe), you may have the right to:

• Access, correct, or delete your personal data

• Withdraw consent for marketing communications

• Request a copy of your data in a portable format

• Lodge a complaint with your data protection authority (e.g., OPC in Canada, GDPR supervisory authority in the EU)

• To exercise your rights, contact us at [email protected].

9. Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If we learn we have collected information from a child, we will delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of the page indicates the last revision. Continued use of our Services means you accept the updated Policy.

11. Contact Us

If you have any questions, please contact us:

elevAray

Email: [email protected]

Phone: +1-819-962-7065

Website: https://elevaray.com